clinging to piano tops
While reading The Manual this morning I was reminded of one of my favourite quotes in a Buckminster Fuller book Operating Manual for Spaceship Earth.
The book begins:
I am enthusiastic over humanity’s extraordinary and sometimes very timely ingenuities. If you are in a shipwreck and all the boats are gone, a piano top buoyant enough to keep you afloat makes a fortuitous life preserver. But this is not to sat that the best way to design a life preserver is in the form of a piano top. I think that we are clinging to a great many piano tops in accepting yesterday’s fortuitous contrivings as constituting the only means for solving a given problem.
So there’s always a better way, a more efficient, more sustainable, more suitable solution as long as we keep searching. I think this is why ‘designers’ are such a desirable bunch in this age, because this potential is recognised, though not often realised.
This inspiration must be what keeps me thinking there must be a better way a new way to make things usable. The answer that keeps popping into my head is ‘Communication’. It’s such a buzz word I know, to communicate, to network, social networking blah… But I’m thinking more about the power of the grapevine and how it’s made my job so much easier.
The simplest example recently was when yet another returning student came into the library with their old student card asking how to get the printing money onto their new 2012 card. Well… the money is on both cards… and to make matters more complicated, the old card can still borrow books etc… which is why by June-July we’re still getting student cards from the previous year even though we’re not supposed to accept them.
Obviously there’s a breakdown in communication… the Information Office issuing the cards don’t seem to know that the old cards should really be destroyed so students aren’t being issued with multiple cards that can be lost and misused. A short walk over to the Information Office and a quick chat with the most experienced staff member there and the problem is solved (we hope). The old cards will be destroyed when students re-enroll and are issued with new cards. Students will still access printing money from their new cards, pay old library fines and borrow books. The solution took 10 minutes to resolve but more than the three years to act on, because we relied on upper-management (who have better things to think about) to relay these messages between departments rather than breaking down the barriers ourselves.
With friends in different departments, I catch up with all kinds of news, problems, solutions and general offers for help just by going to the canteen and bumping into people. This kind of help/gossip/confiding never happens by phone or email.
And it most certainly never happens in User Testing.
User testing is supposed to be the holy grail which solves all problems in my job. If i just sit 3 students down, set them some tasks on our website, and record their every thought and movement, I’ll find out every flaw in my website and learn everything the students need from our site. The idea frustrates me no end, sure there’s lots you can learn from formal interviews, games, tasks, surveys etc. but nothing beats experience, and if you can’t be ‘on the ground’ where the action is, then you need to make friends who can. The real world flummoxes all expectations, assumptions and critiques. So any way you can get into the real world – watch people actually using your website, be customer service and listen to their needs, earn the confidence of users so they will confide in you their biggest problems- gives you a chance to help, to improve, to streamline and to connect the right people.
The grapevine might be discarded as an old ‘piano-top solution’ but I think it’s part of what knits us all together, and can be a great help to developing more useful tools, websites, intranets and networks in our future.


But the clouds are slowly parting, I have just seen Professor Noam Chomsky speak and I have a few observations of my own to share with you about why Ming the Merciless is such a persistent idea in our culture.
The majority of the crowd was hipsters, twenty somethings from Deakin who’d heard Noam was the place to be, you could tell because they’d make jokes about Chomsky’s “Socialist friends” outside, and frankly Noam has always spoken against Socialism.
They truly are the 1% against the 99%. They crusade against Cuba despite the majority of the US Population including the corporations wantiing the embargo torn down. Purely because Castro was one of the few dictators not under their thumb, he had defied their World Order, and they could not tolerate it. Noam goes on to cite many more cases such as Guatemala and Chile, examples of varying success.











And now we move on to the PRIVACY issues I do so love to jump on regularly… because personal dating sites make Facebook look like a bunch of happy-go-lucky linux developers. What I’m saying is, Dating sites are so evil they make facebook look like fluffy bunnies. And look at who owns these dating sites, and how many more are starting up even fairfax want their own dating site… why? because you will tell them everything about you that is real, and they will profile you and target you for advertising. they have no interest in your future happiness. You could get raped and dumped in a ditch for all they care. as long as they get your dating profile. and it’s a catch-22. classic. if i lie on the dating site then i wont get the man of my dreams, i’ll get some other weirdo. so i have to be completely honest and reveal my heart.
And speaking of Marketing companies… Hows about the Labour Party! OMG lets take all the rough edges, human emotions and personality out of our PMs shall we? You too can vote for a PR spokesman, oh no, wait… that’s PM Julia Gillard (the #gingeroverlord). Tony Abbott in comparison can be a complete git and actually SAY you can’t trust anything he say, and still come off the better candidate, because we can relate to him more as a member of the human race than the woman who compromises every one of her convictions at the drop of a hat, in a shiny white suit we’re praying she wont accidentally menstruate in.
Bet those party members were sweating in their sleep when a woman became Prime Minister of Australia. Don’t let them fool you kiddies, they attack attack attack and say they don’t like Julia for saying she’s going to “get real” or whatever, but we all learnt this lesson from the Americans. Saying you’re not going to vote for Obama because he has a Muslim middle-name is NOT a convincing cover for that fact that you’re a xenophobic-bigoted-misogynistic-mother-fucker-of-a-lying asshole. Atleast half the shit that’s being thrown ad Gillard is because she’s a woman. Step back, take a look, open your fucking eyes.
Still not going to Android though, I’ll wait for a TRUE open source device such as Linux. 